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How to contact us

How to contact us

Contact Us

This contact form is for non-urgent enquiries only. We aim to respond to all queries within 48 hours. If your enquiry is regarding referrals, or an appointment including cancellations, please contact the ACE Community Gateway on 0300 0032 144.

If you are a patient please provide your Name, NHS number (if known), Date of Birth and Address details to enable us to locate your file.

As we are a community service, many of our staff are based in various locations including health centres and hospitals.  To speak to us about a specific service, please contact:

Community Gateway

Telephone:  0300 0032 144

Our headquarters are based at:

659-662 The Crescent
Colchester Business Park

Tel: 01206 833000



If you are concerned about the safety of an adult or child, please clink on this link.

Safeguarding Children
Safeguarding Adults

Our commitment to being open and honest and the Duty of Candour

We are committed to ensuring you can access information about the quality of care we provide and our aim is to be open, honest and accountable to the public and our patients.

We are proud of the high quality and safe care that we provide but we also acknowledge that sometimes mistakes can happen. In these rare circumstances we will be open and honest and act immediately in order to put things right, giving you and your family a better understanding of the situation.

We always thoroughly investigate and respond to concerns raised or incidents that happen in our services and part of the investigation process is to explain to the person involved, or their family, exactly what went wrong and why. When harm is caused, we are committed to apologising, ensuring lessons are learned and actions put in place to prevent them happening again.

This commitment is an integral part of our ‘Being Open Policy’ and our obligation to uphold the ‘Duty of Candour’. 

A chance to talk

Being open means we will:

  • Say sorry for what happened
  • Explain exactly what went wrong and, where possible, why things went wrong
  • Ask what you think went wrong and why
  • Tell you what we will do to stop the problem happening again
  •  Answer any questions you may have.



PALS provides free, confidential, on-the-spot advice and support, in order to help patients, relatives and their carers resolve any concerns they may have about the care we provide.

If something is bothering you, speak to the person providing your care in the first instance. If you have tried this, or you do not feel comfortable discussing your concerns with the staff, then contact PALS. 

Our dedicated PALS team offers free impartial advice and is available 9am to 4pm, Monday-Friday, tel 0800 783 7328.

Making a complaint

We are committed to listening to the views of patients and the public about the care we provide. We value comments on our services as a mechanism for learning and improving and we are committed to ensuring patients, their relatives and carers are not treated differently as a result of raising a complaint or a concern.  

Should anyone be dissatisfied with the care we provide, we believe they have a right to be heard and for their concerns to be dealt with promptly, effectively and courteously. 

Click here for a copy of our leaflet for more information.

To contact the Complaints Team, please call 0800 783 7328.

How to get more involved

If you or a member of your family have used our services and would like to become involved in contributing to future community healthcare developments and improvements, why not join our patient panel. To register your interest or to find out more please contact our patient experience team on 01473 704 353 or email:

Supplier information

If you are an external supplier and need information on invoicing, please click on the link below

Supplier invoicing information

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